Payment Options

Managing property payments can sometimes be a hassle, but with ClickPay, residents can enjoy a convenient and streamlined payment experience. ClickPay offers various payment options, including ACH/Direct Debit and credit/debit card payments, making it easier than ever to pay your association fees. In this article, we will explore the features and benefits of ClickPay and provide important information regarding payment methods and support.

Accessing ClickPay:

To access ClickPay, please log on to your Resident Portal at https://portal.connectresident.com/ and click on Make Payment. This will automatically link your account to ClickPay. Please note that the ClickPay portal opens in a new window, so make sure you allow the pop-up!

Multiple Property Management Made Easy:

If you own multiple properties in any ClickPay market, you can link them all to a single ClickPay login. This simplifies the payment process, allowing you to manage all your properties effortlessly from one centralized account. Say goodbye to juggling multiple logins and enjoy the convenience of managing all your properties with ease.

Online Account Management:

ClickPay encourages residents to take advantage of their user-friendly online portal. By logging in to your account, you can conveniently view and manage your payment history, set up recurring payments, and update your payment preferences. The online portal offers a secure and efficient way to handle your association fees, giving you complete control over your payments.

Require an Assistance:

For any questions or concerns specifically related to making payments, ClickPay provides direct assistance through their customer support helpline at 888-354-0135. Option 1 is available from Monday to Friday, between 9:00 am and 8:00 pm EST. Whether you need help navigating the online portal or require clarification on payment processes, their dedicated support team is there to assist you.

Ensuring PCI Compliance:

To maintain the security of residents' payment information, ClickPay follows Payment Card Industry (PCI) compliance standards. This means that for security purposes, ClickPay can no longer accept credit card or bank payment information over the phone. If you wish to make a payment, you will need to set up a profile on the ClickPay portal to securely provide your payment details.

Alternative Payment Method:

If you do not have access to a computer, internet, or smartphone, ClickPay offers alternative payment options. Residents can send a check or money order to the mailing address provided in the Info Center. Remember to make the payment payable to the Name of Association c/o FirstService Residential and include your account number on the check for accurate processing.

Payment-Related Inquiries:

ClickPay offers dedicated channels for different payment-related inquiries. Payment cancellations should be directed to ClickPay's customer support at 888-354-0135. Payment disputes, refund requests, misapplied payments, missing payment research, and other accounting inquiries can be submitted via an inquiry to the FirstService Residential Resident Support team for proper follow-up.

Late Fee Waivers:

Residents seeking late fee waivers should submit their requests by providing detailed information via an new submission on this portal or by emailing Resident Support. This ensures that your request is properly documented and processed for review. Late Fee waivers require approval from the association's board and are typically not granted outside of extenuating circumstances.

Stop Payments Advisory:

Residents are advised against placing stop payments on their checks. Instead, if such a situation arises, it is recommended to contact Resident Support. This allows for better communication and facilitates prompt resolution of any payment concerns.